Balalaika ("Fry Face" or "El Capitan" - called by her subordinates) is the boss of the Russian crime syndicate 'Hotel Moscow', a branch of the Russian mafia based on Thai soil. Before joining the mafia, she was a VDV paratrooper and officer in the Soviet army during the Soviet war in Afghanistan. She wears her BDU shirt as a jacket. She frequently employs Dutch and the Lagoon Company, apparently because they share a mutual respect; Dutch considers her to be a person with a 'sense of honor'. Balalaika can be easily identified by the burn marks which scar most of the right side of her face and neck. She has long blond hair, and usually wears a large overcoat and a low-cut business suit. She appears to be in her 30s or 40s.
In critical operations, Balalaika raises a personal cadre she called the Visotoniki, made up of ex-Soviet soldiers who had seen action in Afghanistan against anti-communist Mujahedeen fighters.